Privacy Policy

1. General Information

This policy applies to the website operating at: detailersystem.pl

The website operator and Data Controller is: Usmix Media Wojciech Uśmiał

Contact email: [email protected]

The website uses personal data for the following purposes:

• Phone and SMS communication with prospective clients
• Handling inquiries via our AI assistant (SMS bot)
• Sending newsletters
• Presenting our services and offers

The website collects information about users through data voluntarily submitted via forms and through cookies.

2. Data Protection Measures

• Login pages and forms are protected with SSL encryption — data is encrypted during transmission.
• Personal data in our database is encrypted — only the Operator with the relevant key has access.
• User passwords are stored as hashes (one-way function).
• Two-factor authentication is used on the platform.
• The Operator uses strong passwords (minimum 8 characters, including uppercase and lowercase letters, numbers, and special characters) and rotates them regularly.

3. Hosting

The website is technically hosted on the servers of a third-party hosting provider.

4. Your Rights and Additional Information

The Data Controller may share personal data with other recipients only when necessary to perform a contract or fulfill legal obligations. This includes:

• authorized employees and contractors involved in operating the service,
• third-party providers of marketing services to the Data Controller,
• the GoHighLevel (GHL) platform — for SMS communication and CRM functions.

Marketing data will not be retained for longer than 3 years. You have the right to:

• access your personal data,
• request correction of your data,
• request deletion of your data,
• restrict processing,
• data portability,
• object to processing.

You have the right to file a complaint about the Data Controller's actions with the President of the Personal Data Protection Office (Urząd Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland.

Providing your data is voluntary, but necessary for us to handle your inquiry. Data is not transferred outside the European Union.

5. Information Submitted Through Forms

The website collects information voluntarily submitted by users — including personal details, phone number, and vehicle information needed to handle a detailing inquiry.

The website may log connection details (timestamp, IP address). Data submitted via forms is processed solely for the purpose indicated by the form's function.

6. Operator Logs

Information about user behavior on the website may be logged solely for the purpose of administering the website.

7. Marketing Tools

The Operator uses the following marketing tools:

• Google Analytics — anonymous statistical analysis of website traffic. The Operator does not transfer personal data to Google. You can manage your preferences here: google.com/ads/preferences
• Google Remarketing — tailoring ad content based on user behavior. No personal data is transferred to ad providers.
• Meta (Facebook) Pixel — Meta Inc. (USA) is informed when a registered Facebook user visits our website. The Operator does not transfer additional personal data. This technology relies on cookies.
• SMS Automation (GoHighLevel) — once a form is submitted, our system may automatically send an SMS to users who have consented to SMS communication.

8. Cookies

The website uses cookies — small data files stored on the user's device. Cookies typically contain the website name, storage time, and a unique identifier.

Cookies are used for the following purposes:

• maintaining the user's session after login,
• delivering the marketing functions described in section 7.

The website uses both session cookies (temporary) and persistent cookies (stored until deleted by the user). Cookies are also used by: Google (Inc., USA) and Facebook/Meta (Inc., USA).

9. Managing Cookies

You can change your browser settings to refuse cookies. Disabling cookies that are essential for authentication and security may make it difficult or impossible to use the website.